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Six ICBC employees fired for ‘violating company procedures’

Six ICBC employees have been dismissed with cause, and a Richmond body shop has lost its status as an approved ICBC repair shop, following an internal investigation.

Insurance Corporation of B.C. spokesperson Mark Jan Vrem said the investigation was launched late last year, and unearthed some irregularities that led to one estimator at the claims centre at 7200 Elmbridge Way being fired with cause.

Five other estimators were also found to be not following company procedures and policies and were also dismissed with cause, Jan Vrem said.

The fired estimators were accepting damage estimates over the phone without inspecting the vehicles themselves.

Asked what the motive was, Jan Vrem said: “Who knows? You’d have to ask them that.”

Jan Vrem said the investigation found that some body shops were getting an “inordinate amount of work”, and in one case, a repair shop lost its supplier number.

Hugh Auto Body, 8060 Capstan Way, is no longer an approved ICBC repair shop, and must now bill customers directly, with customers applying for reimbursement from ICBC. Hugh Auto Body could not be reached for comment.

Jan Vrem said ICBC is talking to “four or five other” repair shops in relation to this investigation, which is ongoing and could still result in other discipline.

Asked if there are any other employees who could be fired, Jan Vrem said investigators have “one or two other employees in Richmond that need to be interviewed.”

As a result of this investigation, the insurance firm is now reviewing all claim centres across B.C.

Asked how the public can assist, Jan Vrem said that if a customer notices “something sideways” about a claim’s handling, “we’d certainly like to hear from you.”

The RCMP is aware of the allegations, and has opted to not launch an investigation at this point, Jan Vrem said.

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